Refund Policy
REFUND POLICY – WEDFY
This Refund Policy governs all payments made on Wedfy, an online matrimonial technology platform owned and operated by SRMJ Pixel Infinity Playzone Private Limited.
By purchasing any paid service or premium membership on Wedfy, you acknowledge that you have read, understood, and agreed to this Refund Policy along with Wedfy’s Terms and Conditions and Privacy Policy.
NATURE OF SERVICES
Wedfy provides digital and technology-based matrimonial services. All paid offerings relate only to platform access, digital features, and subscription-based services.
Wedfy does not sell matches, alliances, guarantees, or outcomes. As the services are digital in nature and become available immediately upon activation, refunds are limited.
GENERAL REFUND POLICY
All payments made on Wedfy are non-refundable once the service is activated, except in cases where a refund is required under applicable law or explicitly approved by Wedfy in writing.
Unused subscription time, unused features, or partial usage do not qualify for refunds.
NON-REFUNDABLE CASES
Refunds shall not be provided in the following situations:
User dissatisfaction with matches, responses, or outcomes
No responses received from other members
Change of personal decision or circumstances
Incorrect partner preferences selected by the user
Partial or full usage of premium features
Account suspension or termination due to policy violations
Technical issues caused by user devices, network, or third-party services
Failure to read or understand service details before purchase
EXCEPTIONAL REFUND CASES
Refunds may be considered only in rare cases such as:
Duplicate payment due to a technical error
Payment successfully debited but service not activated due to a system failure
Refunds mandated by applicable consumer protection or payment regulations
Such cases are reviewed on a case-by-case basis at Wedfy’s sole discretion.
PAYMENT GATEWAY AND BANK CHARGES
All refunds, if approved, shall be processed through the original payment method used.
Any payment gateway charges, bank fees, taxes, or government levies are non-refundable unless required by law.
Wedfy shall not be responsible for delays caused by banks, payment gateways, or third-party financial institutions.
REFUND PROCESS
To request a refund (only if eligible), users must contact Wedfy support with:
Registered email address
Registered mobile number
Transaction ID / payment reference
Brief reason for the request
All refund requests must be sent to:
REVIEW AND DECISION
Wedfy will review eligible refund requests within a reasonable time frame.
Approval or rejection of a refund request shall be final and binding.
SUSPENSION AND TERMINATION
If an account is suspended or terminated due to misuse, fraud, misrepresentation, or violation of policies, no refund shall be issued.
POLICY UPDATES
Wedfy reserves the right to modify this Refund Policy at any time. Updates will be posted on the platform. Continued use of Wedfy services constitutes acceptance of the revised policy.
CONTACT
For billing support, refund-related queries, or clarification, contact:
support@wedfy.in
Website: www.wedfy.in
